I text him a change and it's done the same day, usually within an hour. My last website guy took two weeks to fix a phone number. That alone is worth what I pay

Somebody filled out the form and never answered when I called back. The system kept texting her over the next few days and she ended up booking a full re-pipe. That's a job I'd already written off in my head.

I'll be honest, I thought it was a gimmick. Then I watched it text a customer back while I was standing there holding my phone. Signed up that afternoon and it's paid for itself every month since